Terms & Conditions

Acceptance of Terms

By accessing the 9a99 website at https://9a99.vip, creating an account, making a deposit, placing a bet, or using any feature of the platform in any capacity, you confirm that you have read, understood, and unconditionally agreed to be bound by these Terms & Conditions, together with our Privacy Policy, Responsible Gaming Policy, and any additional rules or guidelines published on the platform.

These Terms & Conditions apply to all users of 9a99, including registered account holders, visitors browsing the platform without an account, and any third party accessing the platform on behalf of a registered user. The terms govern all aspects of the relationship between you and 9a99, including account management, deposits, withdrawals, betting, gaming, promotions, and customer support interactions.

9a99 reserves the right to amend, update, or replace these Terms & Conditions at any time without advance notice. Updated terms will be published on this page with a revised effective date. It is your responsibility to review these terms periodically. Your continued use of the platform following any amendment constitutes your binding acceptance of the updated terms.

Eligibility & Age Restriction

To be eligible to register and use a 9a99 account, you must satisfy all of the following conditions at the time of registration and throughout the duration of your account:

• You are at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You are acting on your own behalf as an individual and not as an agent, representative, or trustee of any third party.
• You are not a current employee, director, contractor, consultant, agent, or close family member of an employee or director of 9a99 or any of its affiliated companies or business partners.
• You are not located in a jurisdiction where online gambling is explicitly prohibited by local law. It is your sole responsibility to determine the legality of online gambling in your jurisdiction before using the platform.
• You have not been previously self-excluded from 9a99 or any other gambling platform and remain under an active exclusion period.
• You are not depositing funds on behalf of, or for the benefit of, any other person.

Age Verification

9a99 reserves the right to request documentary proof of age from any account holder at any time. Documents accepted for age verification include a valid national identity card (NID), passport, or any other government-issued identification document that confirms the account holder's date of birth. Until satisfactory age verification documents are received and approved, 9a99 may suspend the account, restrict withdrawals, and void any winnings generated during the unverified period.

Any winnings generated by a player who is subsequently found to be under the age of 18 at the time of betting will be forfeited in full. Deposited funds from underage players will be returned to the source payment method after deducting any applicable processing costs.

Account Registration

Each eligible individual may hold one and only one registered account on 9a99. The creation of multiple accounts by the same individual — whether using different email addresses, mobile numbers, payment methods, devices, or IP addresses — is strictly prohibited. Where 9a99 identifies duplicate accounts, all associated accounts will be suspended pending review, and any balances or winnings in the duplicate accounts may be forfeited.

Accurate Information

When registering your account, you are required to provide accurate, current, and complete information. This includes your legal full name as it appears on your government-issued identification, a valid email address, a valid Bangladeshi mobile number, and a date of birth. You must update your account information promptly if any of the details you have provided change. 9a99 is not liable for any loss or damage arising from your failure to keep your account information current and accurate.

Account Credentials

You are fully responsible for maintaining the security and confidentiality of your 9a99 username and password. You must not share your login credentials with any other person, allow any other person to access your account, or use another person's account. If you suspect that your account has been accessed by an unauthorised party, you must notify 9a99 support immediately at [email protected]. 9a99 will not be liable for any losses resulting from unauthorised access to your account where you have failed to take reasonable precautions to protect your credentials.

Know Your Customer (KYC) Verification

9a99 operates a Know Your Customer (KYC) programme in accordance with standard industry practice for anti-money laundering (AML) compliance. Before processing your first withdrawal, and at any subsequent point at 9a99's discretion, you may be required to submit identity verification documents including:

• A copy of your national identity card (NID) or passport (both sides).
• A recent utility bill, bank statement, or mobile financial service statement confirming your address and name, dated within the last three months.
• Proof of ownership of the payment method used for deposits (e.g., a screenshot of your bKash or Nagad wallet confirming the registered mobile number matches your account).
• A selfie photograph holding your identification document, if requested.

Failure to provide satisfactory KYC documentation within a reasonable timeframe may result in withdrawal restrictions or account suspension. 9a99 will handle all submitted KYC documents in accordance with the Privacy Policy published on this platform.

Deposits & Withdrawals

All financial transactions on 9a99 are conducted in Bangladeshi Taka (BDT). 9a99 supports deposits and withdrawals via the following payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. The availability of specific payment methods is subject to change without notice.

Deposits

The minimum deposit amount on 9a99 is ৳200. There is no maximum single deposit limit imposed by the platform, though your selected payment method may apply its own transaction limits. Deposits are generally credited to your 9a99 account within minutes of successful transaction confirmation from the payment provider. 9a99 does not charge a fee for standard deposits, though your bank or mobile financial service provider may apply their own transaction fees.

• You may only deposit funds from payment accounts that are registered in your own name and for which you are the sole authorised user.
• Third-party deposits — where funds are sent from an account not belonging to the registered player — are not permitted and will trigger a KYC review.
• Deposits made in error cannot be reversed once credited to your 9a99 account. Contact support as soon as possible if you believe an incorrect amount has been deposited.
• 9a99 reserves the right to return a deposit to its source if the deposit cannot be verified or if the account is under review.

Withdrawals

The minimum withdrawal amount on 9a99 is ৳500. Withdrawal requests are processed within 10 to 15 minutes for bKash and Nagad transactions during normal operating conditions. Withdrawals to bank accounts may take up to one business day. Before any withdrawal can be processed, your account must be fully KYC-verified and any applicable bonus wagering requirements attached to your balance must be satisfied.

• Withdrawals will be sent only to the same payment method used for the most recent deposit, or to a verified payment method registered on your account.
• 9a99 does not apply a withdrawal processing fee; however, your payment provider may charge applicable fees on their end.
• 9a99 reserves the right to apply enhanced due diligence checks before processing withdrawals above ৳50,000 in a single transaction or ৳100,000 within a 30-day rolling period.
• Withdrawals may be delayed or suspended where there is a suspicion of fraudulent activity, bonus abuse, or a breach of these Terms & Conditions.

Bonuses & Promotions

9a99 offers a range of bonuses and promotions to eligible players, including welcome deposit bonuses, reload bonuses, free spins, cashback offers, and VIP loyalty rewards. All bonuses are subject to the specific terms published alongside each promotion, as well as the general bonus conditions set out in this section.

General Bonus Conditions

• Bonuses are available to players who have a fully registered and verified 9a99 account unless otherwise stated in the specific promotion terms.
• Each promotion will specify its own wagering requirement (the number of times the bonus and/or deposit must be staked before a withdrawal can be made), eligible games, contribution rates, minimum odds, time limits, and maximum withdrawal amounts derived from the bonus.
• Not all games contribute equally to wagering requirements. Typically, slots contribute at a higher percentage than live casino games or sports bets. Specific contribution rates are listed in the promotion details.
• Only one welcome bonus is available per player, per household, per device, and per IP address. Attempting to claim multiple welcome bonuses through duplicate accounts will result in all bonuses being voided and all associated accounts being suspended.
• Bonuses expire if wagering requirements are not met within the stated validity period. Expired bonuses and any associated winnings will be removed from the account balance automatically.
• 9a99 reserves the right to withdraw, alter, or cancel any promotion at any time without prior notice. If a promotion is withdrawn after you have already opted in and met the initial deposit condition, your entitlement will be honoured subject to the terms in effect at the time of opt-in.

Bonus Abuse

9a99 operates a zero-tolerance policy for bonus abuse. This includes, but is not limited to: opening duplicate accounts to claim multiple bonuses, placing low-risk or opposite bets to meet wagering requirements with minimal risk (known as bonus hedging), using automated software to fulfil wagering requirements, or coordinating with other players to meet promotional conditions artificially. Where bonus abuse is detected, 9a99 reserves the right to void all bonuses and associated winnings, recover any bonus funds already withdrawn, and permanently close all associated accounts.

Betting & Gaming Rules

9a99 provides sports betting, live casino, slot games, crash games, and other gaming products. Each product category is governed by its own specific rules, which are available within the respective game or betting interface. The following general rules apply across all gaming products on 9a99.

Sports Betting

All sports bets are settled in accordance with the official result declared by the relevant governing body — including the ICC, BCB, BCCI, FIFA, and other applicable authorities — at the conclusion of the relevant event or match period. In the event that an event is abandoned, postponed, or cancelled, bets will be settled in accordance with the specific rules published in the sportsbook, which typically provide for void settlement and a return of stake in such circumstances.

• 9a99 reserves the right to suspend, void, or amend any market where a technical error, data feed failure, or manifest pricing error is identified.
• In-play (live) bets are accepted at the odds displayed at the moment the bet is confirmed. Delays between bet placement and acceptance may result in odds changes. The odds at the time of confirmed acceptance apply.
• Maximum stake and maximum payout limits apply per event and per market and are displayed within the betting interface.
• 9a99 reserves the right to limit the stake amount or decline any bet from any player at its sole discretion, without the requirement to provide a reason.

Casino & Slot Games

All casino games on 9a99 are provided by certified third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Habanero, Spribe, and Ezugi. The rules of each game are governed by the game provider and are accessible within the game interface. 9a99 does not control game outcomes; all results are determined by the provider's certified random number generator (RNG).

In the event of a disconnection during a game round, the outcome of that round will be determined and settled automatically. 9a99 is not liable for losses caused by connectivity failures on the player's end. If a technical fault occurs on 9a99's side during a game round, the affected round will be voided and stakes returned to the player's account balance.

Game Malfunctions

A game malfunction voids all pays and plays for the affected round. If a malfunction is confirmed by the game provider's records, 9a99 will void the round and return the stake to the player's account. Winnings generated during a confirmed malfunction will not be paid out. 9a99's decision in such matters, made in consultation with the game provider's technical records, is final.

Prohibited Conduct

The following conduct is strictly prohibited on 9a99. Engaging in any of the following activities may result in immediate account suspension, forfeiture of account balances, and, where applicable, reporting to relevant authorities.

• Fraud and Misrepresentation: Providing false, misleading, or fabricated personal information during registration or KYC verification, including false names, dates of birth, addresses, or identity documents.
• Money Laundering: Using the 9a99 platform to deposit, transfer, convert, or conceal the proceeds of any illegal activity. All suspicious transaction activity is reported to the relevant compliance authorities.
• Collusion: Cooperating with other players in casino games or sports betting to gain an unfair advantage, including chip-dumping in poker, match-fixing in sports, or coordinating bets to artificially satisfy bonus wagering requirements.
• Chargeback Abuse: Initiating a chargeback, payment dispute, or reversal request with your payment provider for deposits that were legitimately credited to your 9a99 account. Any account associated with a fraudulent chargeback will be suspended and the disputed amount will be recovered from outstanding balances.
• Automated Betting: Using bots, scripts, artificial intelligence tools, macros, or any automated system to place bets, spin games, or interact with the platform in a manner that is not driven by manual human input in real time.
• Arbitrage Betting: Systematically exploiting pricing differences between 9a99 and other operators to guarantee profit regardless of outcome. 9a99 reserves the right to void bets and limit accounts where arbitrage activity is identified.
• Hacking or Interference: Attempting to gain unauthorised access to 9a99's systems, databases, or back-end infrastructure; introducing viruses, malware, or any form of malicious code; or attempting to intercept or alter data transmitted to or from the platform.
• Harassment: Using the platform, live chat, or any other communication channel associated with 9a99 to harass, threaten, abuse, or intimidate other players, staff, or support agents.

Account Suspension & Closure

Suspension by 9a99

9a99 reserves the right to suspend or restrict your account at any time and without prior notice where there are reasonable grounds to believe that:

• You have breached any provision of these Terms & Conditions.
• Your account is under investigation for fraud, money laundering, or any other prohibited conduct.
• Your account details cannot be verified to the standard required by 9a99's KYC programme.
• Your account has been accessed or is suspected to have been accessed by an unauthorised party.
• You are under the age of 18 or have provided false information about your age.

During a suspension period, you will not be able to log in, place bets, make deposits, or request withdrawals. 9a99 will contact you at the email address registered on your account with details of the suspension and any steps required to resolve it. Funds in your account balance at the time of suspension will be held securely and returned to you upon resolution of the investigation, provided no breach of these terms is confirmed.

Account Closure by Player

You may request the closure of your 9a99 account at any time by contacting customer support at [email protected]. Upon receipt of a valid closure request, 9a99 will process the request within 24 to 48 hours. Any remaining account balance above the minimum withdrawal threshold will be returned to your verified payment method following satisfactory completion of any outstanding wagering requirements attached to active bonus funds. Bonus funds that have not met wagering requirements at the time of closure will be forfeited.

Responsible Gaming Closures

If you are requesting account closure for responsible gaming reasons — including self-exclusion, concern about problem gambling, or a request for a cooling-off period — please refer to the Responsible Gaming page for the specific tools and processes available. Self-exclusion requests are processed with priority and take effect immediately upon confirmation.

Dormant Accounts

An account is considered dormant if no login activity has been recorded for a continuous period of 12 months or more. 9a99 will attempt to notify you via the email address on file before applying any dormancy maintenance fee. A monthly dormancy fee of up to ৳200 (or the remaining account balance if lower) may be deducted from dormant accounts until the balance reaches zero or the account is reactivated. To reactivate a dormant account, simply log in and complete any applicable verification steps.

Intellectual Property & Platform Use

All content on the 9a99 platform — including but not limited to logos, graphics, software, game interfaces, text, data structures, and page layouts — is the intellectual property of 9a99 or its licensed content providers. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform solely for personal entertainment purposes in accordance with these Terms & Conditions. You may not copy, reproduce, distribute, modify, publish, or create derivative works from any 9a99 content without express written permission.

Limitation of Liability

To the maximum extent permitted by applicable law, 9a99 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform, including but not limited to loss of winnings, loss of data, service interruptions, or errors in game outcomes. 9a99's total liability to you in connection with any claim arising under these Terms & Conditions shall not exceed the total net deposits made by you in the 30-day period preceding the event giving rise to the claim.

Governing Law

These Terms & Conditions and any dispute or claim arising from or in connection with them shall be governed by and construed in accordance with applicable international online gaming law and standards. Any disputes that cannot be resolved through 9a99's internal complaints process may be referred to independent arbitration in accordance with applicable rules. 9a99 will make every reasonable effort to resolve customer disputes fairly and promptly through its customer support team at [email protected].

Contact & Complaints

If you have any questions about these Terms & Conditions, or if you wish to raise a formal complaint, please contact the 9a99 customer support team. Email: [email protected]. Support is available 24 hours a day, 7 days a week, including Bangladesh public holidays. We aim to acknowledge all formal complaints within 24 hours and resolve them within 5 business days.